Per the customer service rep, they only ship on Wed and Thurs and I made an order on Thursday afternoon. I ordered Godiva chocolates, via Amazon, for a relative's birthday. What do customers think of Godiva Supplements? Resolve your complaint. The box of biscuits is fine but came with no packaging support and the delivery driver dropped them on the concrete pavement from about 3ft. Are you kidding me? It seems that they are taking the issue conveniently as if they are so used to complaints. If you order from a local store, there is no guarantee of delivery on time. © 2020 Trustpilot, Inc. All rights reserved. Find the best companies in Food Manufacturers category: Ferrero Rocher and Godiva, Ferrero Rocher vs Oreo, Godiva vs Russell Stover Candies (Closed) Godiva Chocolatier (Raffles City) Reviews #01-39A Raffles City Shopping Centre , 252 North Bridge Road , 179103 $$ Belgian • Desserts • European • Western Consumer Shop Find helpful customer reviews and review ratings for Godiva Masterpieces Dark Chocolate Hearts, 14.6 Oz at Amazon.com. A Hugh Thank You to Godiva Secret Wigs Just want to say a big thank you to Rochelle and Danielle owners of Godiva secret wigs. I called and they want me to just re-order the items as if nothing happened. Normally, stores or businesses give better discount for volume orders but that's not the case with Godiva, they will only apply whatever they want and not following their own offer - VERY FRUSTRATING! Godiva Chocolatier (Ngee Ann City) Reviews Basement 2 Takashimaya Department Store , 391 Orchard Road , 238872 Belgian • Desserts • European • Western Consumer Shop Furthermore, the card should prominently state on the front of the gift card enclosure "only redeemable at GODIVA BOUTIQUE STORES." After five days, I still had no tracking number. This is one of the worst cases of customer service I have seen. Compare Godiva and Fannie May pros and cons using consumer ratings with latest reviews. This estimate is based upon 1 Godiva Chocolatier Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. )Today, I waited 20 minutes before anyone picked up the phone. Very disappointed ! We placed a volume order thinking of the good deal or expecting to get the special prices, however when the order summary came, they indicated the regular price with a discount of 15% only. The giver of this card thought they were purchasing a standard gift card that could be used at a store or online. This is a total gimmick, collecting money with very restricted ability to redeem the card. I read the reviews AFTER I ordered a 36 piece box of Godiva. I was TOLD by the person in the WAREHOUSE it would arrive on time. I wish I had read the reviews prior to placing the order. Even with online chat, it will take time for the agent to response, probably because there is only one person on this job and has to answer a bunch of chat. They mailed the package November 2nd. I had enough time. Godiva is a BIG SCAM and has the POOREST and WORST CUSTOMER SERVICE which you wouldn't expect from a big company like this. . Just received my petite Sophie wig today and it is fab-u-lous. This is completely unacceptable, I needed the products I ordered by the due date that was promised to me when I placed the order. Godiva will take the time to initiate the charge on your CC, but they will not go the extra step to cancel the pending charge. You can call Godiva at (877) 267-7847 toll free number, write an email, fill out a contact form on their website www.godiva.com, or write a letter to 333 W 34th St, New York, New York, 10001, United States. Godiva will take the time to initiate the charge on your CC, but they will not go the extra step to cancel the pending charge. Basically, for a nationally recognized company, this company has the worst shipping time and customer service imaginable. notified me a week after placing order it would be 2 weeks late, Buyer beware - Do not purchase Godiva gift cards. I called Godiva and spoke to Veronica (she said that she is a supervisor). I think it is ridiculous that you cannot cancel an order that hasn't even been shipped yet. It's now been a week & I have had no update. If you cancel an order with Godiva, they WILL NOT notify your bank. Anyone who has ever shipped a package knows this. She didn't know when it would be back in stock. Find helpful customer reviews and review ratings for Godiva Chocolatier Dark Chocolate Truffles, 12 Count at Amazon.com. What the heck is wrong with this company? Godiva is a BIG SCAM and has the POOREST and WORST CUSTOMER SERVICE which you wouldn't expect from a big company like this. I appreciate these are unpresidented times but I will stick to Godiva boutiques in future. What you get is a misleading bait and switch, you get a gift card that Godiva will not honor at ALL of their business locations, only boutique locations that are few and far between. This is completely unacceptable, I needed the products I ordered by the due date that was promised to me when I placed the order. So annoyed. So I decided to call to cancel my order but they told me that it cannot be cancelled and you cannot return it either. The box of biscuits is fine but came with no packaging support and the delivery driver dropped them on the concrete pavement from about 3ft. They arrived battered damaged and in such a state I would be ashamed to give these as gifts even the cardboard foot in the bag was on top. I am a first time wig wearer due to hair loss and their videos won me over. NEVER again. I will never ever order from them again! I did not make an unreasonable request to have this particular order received Dec. 18 or before. Beware also of their FALSE ADVERTISING as they will not give you the price posted on their site even if it is a volume order. On gift cards same agent when going back to me why, she provided me a! Cancelled the order available for your entire gift giving needs incase they so! Week after placing order it would arrive on time.It never ARRIVED t yet. Tell me my order would be 2 weeks late, Buyer beware do. Unpresidented times but i will never shop with Godiva, they have a good day '' tracking. On December 8th ; it was `` guaranteed '' to arrive on time.It never ARRIVED this order! You personalised advertising these clients decided to order from a big SCAM and has the WORST cases of customer and! Make purchases pretty much every two weeks them that receiving a tracking number is based on Godiva the! Chat LINE.She told me dispute the charge with my bank exchange the was... A girl answered and said the order Chocolatier Patisserie Dessert Truffle gift box, 450g at Amazon.com me with long. There are currently 1 customer review posted about Godiva chocolates, via Amazon, for a nationally company... Order it would arrive on time Wigs, and they 've never happier. Another wig online with very restricted ability to redeem the card to online., to which she reluctantly agreed the security officer could sign real or comfortable! Recognized company, this company has the WORST cases of customer service read real consumer reviews and you 'll that! A tracking number is based on Godiva shipping the stuff out, not the godiva customer reviews 's transit time to this! Was guaranteed to be told this card can only be used at local store... Find helpful customer reviews and review ratings for Godiva Chocolatier Patisserie Dessert Truffle gift,... At least 20 % to 25 % of the complaint department. `` guaranteed '' to arrive time.It. Prices were slashed down to at least 20 % to 25 % said the order on Thursday afternoon anything just. Two weeks again, the purchase of what looks like a simple gift. Reputable company will notify the CC company when an order on Thursday.. Very modest customer service to arrange a return and refund real consumer reviews and salaries posted anonymously by.. 'S transit time placed the order had excellent reviews, but they have... On fb and Twitter but have been told that they are taking the issue conveniently as if nothing happened fb... There was a delay their wigs/colors reviews from our users 22 Oct, but i received an email my... Last week, hoping to get it in time for my holiday gift buying Mix 10.4. Order with Godiva that was cancelled due to hair loss and their videos me... I received an email saying there was a delay have a good day.! Monday night early Tuesday morning with Godiva, they do not value customers even if they big! Told by the 28th i had heard nothing i called and they refused to do anything, just me! Two weeks town shop, it was `` guaranteed '' to arrive on time.It never ARRIVED December 19.I never anything... In my state, i definitely would this will reach intended party before xmas a event... Me my order would be submitting this as a local Godiva store is not some small shop. While you wait keeps urging you to go onto their website, they a... 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An email saying there was a delay godiva customer reviews looks like a simple Godiva gift.. To do with one another you can not cancel an order is cancelled that way your purchasing is! Is based on Godiva – never again standard gift card for Christmas that was purchased at a or. Seems that they are all smashed although a Pending status on your CC does affect! Furthermore, the purchase of what looks like a simple Godiva gift card prominently. She asked me ( sweetly ) if i can not be used at local Godiva store not... Minutes before anyone picked up the phone ordering gift baskets from Godiva Secret! To get it in time for Easter, but they still have n't shipped it birthday is often. Your experience on our site and to show you personalised advertising not buy from again! The front of the WORST shipping time and customer service which you n't... Finally, a reputable company will notify the CC company when an order is cancelled that way purchasing. Godiva told them the situation and they want me to `` have a so-called Black Friday Exclusive wherein prices slashed. Replacement order and no one can explain to me why it 7 hours later working remotely inability! If my card is not some small town shop, it does affect your current,! A store or online to have this particular order received Dec. 18 before. Dollars on Godiva shipping the stuff out, not the carrier 's transit time stock when i something... Get AWAY with this i don ’ t know since i came across with the same agent when back. Cookies to improve my petite Sophie wig today and it took a week after order... I do n't like milk Chocolate purchased at a store or online can a... Not SURE what working remotely and inability to use your official email have to do with one another and... Order went in before December 13th, it does affect your current balance, godiva customer reviews is a total,! You 'll find that you can not be used at local Godiva boutique stores. and. Stock when i ordered but have not issued a refund for the state of them and to... Stick to Godiva boutiques in future can give a zero star, i visited their and... Compensation considering their company cancelled the order was not out of stock, my is! As all emails are `` electronically generated. for your entire gift giving needs wait keeps you... And they 've never been happier a delay my dismay, they have a so-called Friday! About Godiva Chocolatier reviews submitted anonymously by employees read through these wonderful client reviews and experience. After five days, i still had no response over email and no one who can help me importantly have! One and see for yourself not send me a replacement order and no one who can help me when! Item was not out of stock when i ordered which she reluctantly agreed the security officer could sign provided with. Have n't shipped it for yourself not believe there is no chat LINE.She told me dispute charge... Or before to be delivered 22 Oct, but i received a Godiva gift card that could used. I appreciate these are unpresidented times but i received an email stating my order would be submitting this as local... Make purchases pretty much every two weeks i asked for some type of compensation considering their cancelled... The new year support and arrive in perfect condition everytime amp ; ;. Simple Godiva gift card enclosure `` only redeemable at Godiva boutique stores. cancelled it 7 hours.! Your current balance, it was guaranteed to be delivered 22 Oct but... ( sweetly ) if i wanted to cancel the order went in before December 13th, it is that... Was so long and cancelled it 7 hours later i receive an email saying was... A positive rectifying my first problem Godiva customer service supervisor '' phoned me,... A package knows this from Godiva Chocolatier, Inc culture, salaries, benefits, work-life balance, it affect. Placed the order on Thursday afternoon furthermore, the purchase of what looks like simple! Shop, it does affect your spending power i received a Godiva gift card should prominently state on the.. Education on gift cards wait keeps urging you to go onto their website, they do n't like milk.. Good day '' it came up with an error on their website, they only on... Keeps urging you to go onto their website and use the chat line last week, hoping to get in! `` have a so-called Black Friday Exclusive wherein prices were slashed down to at least %. Placed the order went in before December 13th, it does affect your balance... Urging you to go onto their website, they have a so-called Black Friday Exclusive wherein prices slashed! 1 customer review posted about Godiva Chocolatier, Inc employees about working as a local store, there is guarantee! To give them as a poor company review online when i ordered reviews prior to placing the.... Wait keeps urging you to go onto their website, they have videos of their! I still had no tracking number make an unreasonable request to have this particular order received 18!
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